Estonia is a fine European example of e-government. As it
has a short constitutional history, its government could choose new
opportunities without lugging its history along. So having written its
constitution, the Estonian government started looking at new methods to conduct
its way of governing. By August 8, 2000 the government held its first e-Cabinet
session in its government house, Stenbock. The system was procured by the
Government Office and provided by by four Estonian IT companies. In the meantime
the system has become a usual feature.
The system is used for public consultations,
inter-ministerial consultations, submissions of drafts to the Government and
the Parliament. For the citizens and organisations it offers opportunities to
add their comments to drafts and keep themselves informed on new drafts and
changes. The system is also linked to the State Gazette.
The e-Cabinet system is used for preparing the sessions of
Government, sharing documents and information with ministries and in
preparation of meetings. The e-Cabinet is also used for the sessions of the
Government. And naturally the system is used to keep the digital archives of
relevant documents. Users of the e-cabinet are members of the Government and roughly
500 officials involved in the
preparation of the decisions; each user category has distinct privileges.
The ministers can find in the e-Cabinet session agendas, agenda
items and documents in digital form since 2000. The minister can read
documents, summaries and decisions, but also mark positions and add comments to
each agenda item. And sign documents, electronically.
You can ask of course why the e-Cabinet was needed? Has the
governance improved? From the perspective of the government the movement of
information on paper documents was slow. There was occasional disorder of
documents and puzzles on various versions. Most agenda items were discussed,
while they could have been hammered through with a few annotations. This all
lead to long meetings of 4 to 5 hours or more. But this has changed now. There
is early information on agenda items, fast and simple access to all documents
needed. Pre-session voting by expressing opinions before the meeting. And no
paper dossiers.
It is clear that the e-cabinet is not just software, but
that it addresses processes. Things have changed and new questions have emerged
and answered such as digital archiving, data protection, user privileges.
Besides the information does not stand alone, but has to work together with
other systems. But the problem of one or many comes up: too many information
systems may become a major issue. But the lesson learned is: KEEP IT SIMPLE. As
a spin-off of the use by the ministers , officials are using the system, but
also the citizens and organisations.
The digital tools have changed over the years. In 2000 every minister had its desktop computer, as
can be seen from the photograph of the first e-Cabinet session on August 8,
2000. Now each minister has a portable computer, as can be seen from a photograph
taken on August 30, 2013. But this will soon be history too. Before the end of
the year the ministers will answer to the principle of BYOD, bring your own
device.
Of course the Esonian story sounds like a fairy tale. However in 2007 Estonia was subjected to a major cyberwar during a dispute with neighbouring Russia. This led the country to put together a
‘Tallinn Manual’ on how to defend against cyberwarfare.
The e-Cabinet is a success story. Coming from the
Netherlands where we pride ourselves to be in the front of the digital
movement, Dutch e-government can still learn a lot from Estonia. Of course we
have an ID, the so-called DIGID, but we cannot sign documents using the digital
ID. Of course we can take notice electronically of new legal proposals, however Dutch organisations and citizens cannot participate in the preparations or debates. The aim of this project was the development of an electronic e-participation system that enables citizens to submit ideas, discuss them and vote for them. It all started in June 2001 when the Estonian government launched a public participation portal named “Today I decide” (known under the Estonian acronym “TOM”). The TID+ project is inspired by the experiences with the TOM tool. The Dutch government meetings are still not completely digital; there is
still a lot of paper involved. But there
are more differences. In Estonia they have 13 ministers for 1,4 inhabitants. In
the Netherlands we have also 13 ministers, supported by 7 State secretaries, for
16 million citizens. In the Netherlands we abolished online voting as privacy was not guaranteed. In Estonia online voting facilities were implemented in
Estonia in 2005, and accounted for a quarter of votes cast in the 2011 elections. Of course here the ID card is at the heart of the online voting. And no less than 95 per cent of the Estonian population files taxes online.
The e-Cabinet experience has a spin-off in the e-Governance Academy. The Estonians are now training officials in various countries in e-government such as Belarus, Haiti, Moldavia, Mongolia, Palestine and Tajikistan. The e-gov Academy also supplies master programs to universities. And the experience is also applied close to home in local and cross-border programs.